Case Study • Automation
AI Agent for Order Processing
How we automated order processing from email and messengers — voice, photos, and text are turned into orders in seconds
90%
Time Reduction
4 weeks
Implementation
24/7
Non-stop Operation
500+
Orders per Day
Client's Task
- •Managers spend 70% of their time manually entering data from orders into ERP
- •Orders come in different formats: text, voice, photos — difficult to process
- •Manual entry errors lead to returns and customer dissatisfaction
- •During peak periods, orders pile up and customers wait hours for a response
Project Goals:
- Automatically recognize orders in any format
- Create orders in ERP without manager involvement
- Reduce order processing time from 15 minutes to seconds
- Operate 24/7 without breaks
Solution
AI agent that understands any order format
Multimodal GPT-4 based agent — recognizes text, voice, and images, extracts data and creates orders in ERP automatically
Voice message recognition with 98% accuracy
OCR for photos of invoices, receipts, and documents
Structured data extraction: products, quantities, addresses
Automatic order creation in ERP via API
Smart validation: checking availability, prices, limits
Customer notification about order status
Results After 1 Month
| Metric | Before | After |
|---|---|---|
| Order processing time | 15 minutes | 10 seconds |
| Data entry errors | 8% | 0.5% |
| Orders processed per day | 200 | 500+ |
| After-hours processing | 0% | 35% of orders |
| Manager workload | 100% | 30% |
What the Client Gained
Managers freed from routine — focus on sales
Customers receive order confirmation in seconds
Zero downtime on weekends and holidays
Scaling without hiring new employees
Full integration with existing ERP without process changes
Technologies
GPT-4 • Whisper • Python • FastAPI • ERP API • Redis • PostgreSQL